FREQUENTLY ASKED QUESTIONS
Are radiator covers difficult to measure for?
No measuring for your radiator cover is simple and we provide a helpful video to talk you through the process. If there are obstructions or you really don’t feel confident measuring for the cover yourself, you can always request our bespoke measuring service.
Can I return my radiator cover?
We hope you will be delighted with your radiator cover. In general we do not accept returns. This is why it is essential you measure for your cover correctly.
You have the right to return any items that do not meet your expectations.
Every item is made to order so it is unlikely we will be able to resell the cover made for you.
It is important to follow these simple steps: Notify us in writing by phone, email or letter immediately after receiving your goods. Please return the goods within 5 days of notifying us.
Return the goods to us intact and in their original packaging and condition. If the product is damaged, please report this immediately. If you are returning goods due to our error we will arrange collection at our cost.
We cannot accept any liability for damage to your radiator cover once it is in your care.
If any part of the product is damaged during delivery, we will replace free of charge.
Is there a fee for your measuring service/house call?
There are, on occasions, charges for our home measuring service. Charges only apply for certain postcodes, please call for more details.
How much do your radiator covers’ cost?
Each cover is different, please see ‘Shop’ or message us via the contact form. Prices increase depending on size, design and finish selected.
How long until my radiator cabinet/order is ready?
Our lead-time is four to six weeks, depending on the size and complexity of the radiator cabinet order. All covers and cabinets are made to order hence the long lead time, sorry for any inconvenience this may cause.
Are there any risks associated with placing a cover/cabinet over the radiator? Are there any risks to children, pets or the elderly?
Our radiator covers are not particularly child/elderly friendly if you have young children in your household we would recommend requesting a top and sides to your radiator covers as our standard version will leave sharp corners exposed.
Our bespoke radiator cabinets however, as well as transforming the look of your home, office or school will also act as a safety feature. Radiators are dangerous, pumping out lots of heat. They also have sharp metal edges and corners. Our cabinets are designed to protect, without reducing heat out-put. Our radiator cabinets and radiator cabinet grilles will cushion much more than a metal, or cast iron radiator.
Can I place and store items on top of the cabinet safely?
Display items can be placed on the top of the cabinet, because of the resin in the sprayed lacquer we use in the paint. It is incredibly hard and durable, feel free to place family pictures and ornaments on the radiator cover shelf.
Do you manufacture your own products?
Yes manufacture many of our own products. Made to measure items are manufactured in the UK at our own workshop/factory. Some of our radiator cover components are manufactured in Europe. We also hold stocks of imported and British made radiator cabinet grilles. So we can respond to our customers’ requirements very quickly and provide a high level of customer service.
How far can you ship your designer radiator covers? Is this only a local service?
We work with a national courier services to ship our radiator covers throughout the UK. We do try to deliver as many products as possible ourselves. We do unfortunately have to charge extra for deliveries to the Scottish Highlands, and some UK Islands. Please call for shipping charges outside of the UK.
How do I access my radiator valves once the radiator cover or cabinet is fitted?
There are no sides or top to our standard radiator covers meaning you have full access to the radiator valves for adjustment or maintenance.
Our radiator cabinets are manufactured using a magnetic catch system. This means the front of your radiator cabinet will simply pop off when required. This will give you full access to the radiator and its radiator valve.
How do the radiator covers and cabinets fit to the wall?
The standard radiator covers don’t need fixing to the wall. Using our clever bracket system they are fixed to your radiator. We provide a simple instructional video on how to do this.
Our radiator cabinets fit to the wall using ‘L’ shaped brackets. The brackets are firstly screwed to the inside of the radiator cabinet. Once the brackets have been screwed to the inside of the radiator cabinet, the cabinet is then offered up to the wall and the holes are marked for drilling.